20 Indian Hill Road l Westport, CT 06880 l 203-215-0689 l firstname.lastname@example.org
l Well-organized, energetic, detail-oriented business professional with a versatile administrative support skill set developed through over 25 years of experience as an office manager, database administrator and client support specialist.
l Excels in resolving employer and customer challenges with innovative solutions, taking ownership of large-scale projects, overseeing systems and processes, and increasing efficiency to drive results.
l Thrives when working under pressure in a fast-paced environment where multi-tasking and being proactive are valued and expected.
l Offers strong computer skills in MS Office Suite and other applications/systems.
l Office Management
l Expense Reduction
l Invoice Processing
l Equipment & Supply Purchasing
l New Hire Onboarding
l Travel Arrangements
l Maintain US Asset Register
l Meeting & Event Planning
l Records Management
RIVO SOFTWARE, Stratford, CT
2012 to Present
Office Manager, 2012 to present
Promoted from part-time to full-time status based on performance, culminating in current responsibility for coordinating all office functions. Primary responsibilities include:
- Coordinating entire new hire onboarding process, including administrative logistics, technology setup, company policy training, payroll processing and travel arrangements.
- Overseeing all key office operations, including equipment tracking, PTO tracking, forms processing and records maintenance
- Leading trade show planning, including logistical details with vendors to ensure that Rivo’s booth is properly equipped and coordination with printers on production of promotional materials such as postcards and banners
- Managing contact with remote employees and UK office regarding general HR issues, purchasing, invoice processing and other US office operations.
l Implemented efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities and shifting workload of staff to a more efficient model.
l Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering/inventory procedures.
COMFIT ONLINE LEARNING, Westport, CT
2009 to 2011
Client Support Specialist
Balanced multiple roles, including coordinating training sessions, managing a sales database, preparing online demos and managing invoices. Results:
l Organized marketing materials to increase potential client outreach by 20% year-over-year.
l Created and implemented systems training system for all employees to enhance overall staff productivity.
Database Administrator, MIS Department
Managed all aspects of the company’s database, including systems procurement and development, database management, cross-system interfaces, customized reporting and software upgrades. Results:
l Researched, identified and successfully implemented STAR, Greenwood’s marketing system; tracking all relevant data for over 15,000 titles.
l Developed systems training curriculum for all employees, and conducted training sessions that contributed to employee satisfaction levels consistently exceeding 90% (based on annual surveys).
CONNECTICUT BUSINESS INSTITUTE, Stratford, CT
Certificate: Word Processing
Certificate: Data Entry and Typing