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UO Sales Associate

REPORTS TO: STORE MANAGEMENT
Overview
The role of a Sales Associate at UO is to create an engaging shopping experience for our customers while working in a place where you can share your love for music, design and style and interact with people in a real and authentic way.
Experience + Qualifications
Deeply understands and loves the Urban Outfitters customer and brand
Builds relationships naturally, embraces individuality and diversity
Engages with social media across multiple platforms, connecting with others over shared passions
Knows what current trends and products inspire the UO customer
Eager to develop new skills and is responsive to feedback
Roles + Responsibilities
Customer Experience
Initiates conversation and interacts with the customer in an authentic, personalized way
Utilizes technology to enhance the customer's experience
Shares advice, product knowledge and personal experiences to engage with the customer
Suggests alternate products, complementary pieces, outfitting tips, or styling ideas based on the customer's personal style and interests
Communication + Collaboration
Exhibits a willingness to learn and adapt, maintaining an ongoing connection with the customer
Collaborates with management and peers, sharing good ideas with the team and actively participating in daily meetings, store projects and brand focuses
Contributes to the team by being positive, respectful and helpful to others
Merchandise + Product Knowledge
Knows what's new and what's selling well throughout the store and shares that knowledge with the customer
Well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience
Maintains Urban Outfitters' visual and display standards and ensures the selling floor is well-stocked
Business Acumen
Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results
Assists in the completion of daily projects while keeping the focus on the customer experience
Demonstrates awareness and adheres to Loss Prevention, Inventory Control, safety standards, and all other Company policies and procedures
We'll want to learn more about you, so look out for an invite to complete a video interview as part of our application process!
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
You can learn more about Urban Outfitters, our comprehensive benefits package and all URBN brands at http://www.urbn.com/.


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