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Customer Service Associate

Job ID: 281887

Customer Service Associate

Westport, Connecticut

Regular
/
Rotating

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We Are Hiring

Customer Svc Assoc - Communications 001 - PRN, Rotating - Westport Campus - Westport,CT

Work Schedule: PRN; holiday availability priority

Why Join Ascension?

St. Vincent s Health Services, part of Ascension, operates St. Vincent s Medical Center in Bridgeport and a number of other sites of care. Founded by the Daughters of Charity in 1903, St. Vincent s is a mission-driven organization committed to exceptional healthcare for all with special consideration for the poor and underserved.

What You Will Do

As an Associate with St. Vincent's Health Services-, you will have the opportunity to:

Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

You will:

  • Receives and relays internal and external calls and provides general information according to protocol.
  • Maintains desk directories, on-call list, reference guides and other associated reference materials.
  • Operates beeper and paging system to contact personnel and code team.
  • Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
  • Greets and welcomes all visitors and guests in a polite and genuine manner, assiting them with protocols related to belongings, signing in and directing them to the appropriate staff/units.
  • Maintains overall perspective of front desk area, is aware of visitors/guests and general activity. Communicates changes and/or concerns to security and/or nursing supervisor as indicated.
  • Provides accurate information to guests and visitors regarding unit specific policies regarding gifts or other items that can be brought onto the units. Assists guests and visitors with locking up items, to maintain security, as indicated.
  • Other Duties as assigned

What You Will Need

Education and Work Experience

HS or Equivalent. One to two years of related experience



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