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Customer Service Representative

Top three must haves:
? Customer service role so good energy, professionalism, critical thinking, and solution-oriented are musts
? Quick learner, self-motivated, organized, efficient and process-oriented
? Intermediate skills with MS office, especially Excel for reporting results
Position Responsibilities:
? Receives/Places, with appropriate processing, incoming and outbound calls to prospective consumers regarding therapy awareness, education and provide support tools to assist with the navigation of the care continuum;
? Maintains a broad-level working knowledge of relevant products and therapies to effectively address patient inquiries;
? Uses solid problem-solving and critical thinking techniques, tact, and discretion when handling telephone calls and correspondence;
? Follows and navigates call script with ease and professionalism;
? Understands and follows all applicable standard operating procedures (SOPs) accurately;
? Follows all patient privacy laws for protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA)
? Associate Degree
? Excellent verbal and written communications skills required in both English and Spanish
? 2+ years administrative support and/or customer service experience in a professional corporate environment;
? Ability to work flexible schedule as business needs dictate
? 2+ years of experience in using a computer and multiple software programs and the ability to navigate through multiple screens and programs at the same time while on the phone
? 2+ years of experience with non-traditional technologies (e.g., iPad) and scanning documents.
? 2+ years of experience with MS applications (Word, Excel, PowerPoint)
? 2+ years proficient with image management, including Adobe Acrobat
? 2+ years of experience assisting customers via phone

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