Sales and Customer Service

Massage Envy SPA Westport is looking for a friendly, outgoing and enthusiastic person who enjoys working in a customer-focused team environment. If you are someone who likes to be rewarded for doing things the right way and meeting high standards of accomplishment then Massage Envy Spa is for you.
We offer extensive customer service and sales training to ensure you are equipped with the knowledge and skill to handle customer requests and are able to overcome objections during the sales process.
Working at Massage Envy means working in a environment that rewards your:
Desire to provide excellent customer service
Desire to achieve goals and be recognized for your efforts
Ability to be confident in your presentations
Ability to follow through and navigate the gray areas
Desire to work within a proven system that supports you
Need to work in an environment that values customer satisfaction
Qualifications:
Great listener
Caring and compassionate person
Effective communicator
Team player
Past hospitality and sales experience a plus!
Available nights and weekends is required.
Job Duties:
Answer phones and book appointments for customers based on their need for a service matching them to the proper therapist.
Greet and connect with members and guests as they come in for services providing a Best in Class experience.
Meet with first time guests to determine what their need for on-going services are during an initial intake process.
Take clients on clinic tours to ensure they gain a clear understanding of what Massage Envy Spa offers.
Present Massage Envy Spa's Wellness Program to guests after they come out of their service by reviewing the therapist's recommendation of care. Over-come any objections the guest may provide during the sales process by focusing on their need to receive more services which in-turn will allow us to make them feel better.
Comfortable with SALES - being able to go past "no"
Sell gift cards and retail products.
We offer a wide range of benefits including:
Excellent base pay
Bonuses
Employee Wellness Program
- FREE massages and facials
- Discounts at all locations nationwide
- Product discounts
Much more


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