Abax Health
Location:
VirtualSummary of PositionPrimarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral.
This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client's existing systems.
This role will also require contact with patients via text, phone calls, live chat, and email.
Ensure KPIs and quality measures are achieved and meet or exceed client expectations.
Duties and ResponsibilitiesAbility to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and emailSchedule procedures timely and accuratelyProvide Global Customer Service - have a smile in your voiceUnderstand, meet, and exceed important key performance indicatorsAbility to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunitiesStrong attention to detail and accuracy, using problem-solving skills and analytical thinkingAbility to successfully prioritize and manage numerous tasks simultaneouslyPromote Abax values, overall teamwork, and a positive work environmentAssist to prepare, coordinate and lead meetings with the client and project management teamEstablishes and manages effective, consistent communication between leadership and staffPerforms all other job functions related to this job.
Comply with Abax Health policies and proceduresPreferred Qualifications /ExperienceMust have Epic experienceEpic Radiant strongly preferred1-5 years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experienceEpic, Cerner, athenahealth, MediTech experience preferredPrior knowledge, skills, and experience working in a contact center and leading a contact center teamAbility to handle a high volume of customer inquiries with a commitment to excellence and customer satisfactionExcellent verbal and written communication skillsExceptional customer service skills are requiredConflict resolution skillsKnowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are requiredFamiliarity and experience using a customer contact through text, phone, autodialer, and email Familiarity with web-based systems and tools.
Ability to work cooperatively and effectively to achieve goals and expectationsAbility to initiate and follow through on projectsAbility to work independently and prioritize tasks with minimal or no supervisionStrong attention to detail and accuracyAbility to understand and meet operational needs and special requestsRemoteAbout the Company:
Abax Health.
Estimated Salary: $20 to $28 per hour based on qualifications.
VirtualSummary of PositionPrimarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral.
This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client's existing systems.
This role will also require contact with patients via text, phone calls, live chat, and email.
Ensure KPIs and quality measures are achieved and meet or exceed client expectations.
Duties and ResponsibilitiesAbility to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and emailSchedule procedures timely and accuratelyProvide Global Customer Service - have a smile in your voiceUnderstand, meet, and exceed important key performance indicatorsAbility to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunitiesStrong attention to detail and accuracy, using problem-solving skills and analytical thinkingAbility to successfully prioritize and manage numerous tasks simultaneouslyPromote Abax values, overall teamwork, and a positive work environmentAssist to prepare, coordinate and lead meetings with the client and project management teamEstablishes and manages effective, consistent communication between leadership and staffPerforms all other job functions related to this job.
Comply with Abax Health policies and proceduresPreferred Qualifications /ExperienceMust have Epic experienceEpic Radiant strongly preferred1-5 years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experienceEpic, Cerner, athenahealth, MediTech experience preferredPrior knowledge, skills, and experience working in a contact center and leading a contact center teamAbility to handle a high volume of customer inquiries with a commitment to excellence and customer satisfactionExcellent verbal and written communication skillsExceptional customer service skills are requiredConflict resolution skillsKnowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are requiredFamiliarity and experience using a customer contact through text, phone, autodialer, and email Familiarity with web-based systems and tools.
Ability to work cooperatively and effectively to achieve goals and expectationsAbility to initiate and follow through on projectsAbility to work independently and prioritize tasks with minimal or no supervisionStrong attention to detail and accuracyAbility to understand and meet operational needs and special requestsRemoteAbout the Company:
Abax Health.
Estimated Salary: $20 to $28 per hour based on qualifications.
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